Privacy Policy

In accordance with the General Data Protection Regulation (GDPR), effective from May 25, 2018, we inform you about the form, scope and purpose of the treatment of your personal data when using on our Web Site "https: // ".

Personal information is all information related to an identified or identifiable natural person.


1. Responsible Entity

Responsible for the processing of data, in terms of the General European Data Protection Regulation (GDPR), it is the natural or legal person who, alone or in conjunction with third parties, determines the purposes and means of data processing personal.

Under the GDPR, the entity responsible for the processing and treatment of personal data collected on this Web Site is:

RAÇÕES VALOURO, S.A (referred to as “we” “our”):

E.N. 8 - Av. República nº 45,

2530-342 Marteleira (LNH)

Telefone: 261 416 150

Fax: 261 422 764



2. Data Collected During the Visit to Our Web Site

When you are accessing and browsing our Web Site, the server collects the following information from your device: Type of browser and version, operating system, previously visited web page (“Referrer“), your IP address and date / time of display from page.

The collection and processing of this data is intended to ensure the proper functioning of our website in order to prevent and monitor the abuse of our services. We also use the data collected for statistical purposes on devices and browsers used, allowing for a continuous adaptation and improvement of our offer aimed at users' needs.

This data processing is based on Article 6, paragraph 1, point F of the GDPR. All personal data above will be deleted no later than twelve months after collection.


3. Buy on our website

Our Web Site does not allow online purchases.


4. Create and Delete a Customer Account

Our website does not allow users to register.


Request Customer Account Removal

Not applicable.


5. Delivery and Payment

Not applicable.


6. Companies and Systems Support Subcontracts

The provision of technical services for the operation of our Web Site on the Internet is ensured in accordance with Article 28 of the GDPR by the supplier, and its respective subcontractors, Viamodul, 2610-141 Amadora - Portugal. The software used for our Web Site is epages, developed by epages GmbH, 20355 Hamburg, Germany.


7. Contact Forms and Sending Messages by E-Mail

When using the contact form on our website, your submitted data will not be saved, the only data medium being an electronic message.
Only as a registered user logged in, you can optionally receive a copy of the message.

When sending a message by e-mail, we keep your message with the information of the transmitted order (name, e-mail address and, if applicable, the data added by your e-mail program or by the messaging servers) . For receiving, storing and sending e-mails, we use a technical service operator who provides this service in accordance with Article 28 of the GDPR.

The legal basis for data processing is our legitimate interest in responding to your message and being able to answer possible subsequent follow-up questions (Article 6, paragraph 1, point f GDPR). We will delete your message and associated information no later than twelve months after the last communication about your order, subject to the following conditions in the following paragraph.

If you have a legally relevant statement to the contract (for example, a revocation or a complaint) that constitutes the legal basis for processing, regardless of transmission, including Article 6, paragraph 1, point b GDPR.

In this situation, we only delete your related data as soon as all the mutual claims resulting from the order / contract are completed and after meeting the deadlines of the applicable legal and commercial obligations and that we are subject to.


8. Newsletter

By subscribing to our newsletter, we will inform you by e-mail about new offers and functions on our Web Site and only sent through our company. Your name and address will not be provided to third parties. You will not receive more than one newsletter per week. The contents are always related to our products and services and may include content directly related to our third party offer that we consider relevant to the subscriber. We do not send referral messages or commercial agreements with third parties.

You may informally object to the use of your email address for advertising purposes at any time, without incurring costs charged by our company. Costs inherent in the transmission of this information (sending a letter by mail, etc.) are borne by the subscriber.

If you revoke your consent to the use of your email address for advertising purposes, you can cancel your subscription at any time using the link “Cancel” can be found at the bottom of all newsletters sent or the link “Newsletter” on our Web Site. You will receive a message to confirm cancellation through a link that you must click (Double-Opt-Out). Then, the status of your subscription is changed to “subscription canceled”. Your email address will remain on the list of subscribers, but the status "subscription canceled" ensures that messages are not sent to this email address, nor used for other purposes or campaigns. If you have subscribed to more than one of our newsletter, the cancellation must be carried out individually by each one.

This data processing is based on your consent, in accordance with Article 6, paragraph 1, point f of the GDPR.

Access the Newsletter Subscription and Cancellation page


9. Comments and Ratings

When you write a comment or rating on one of our products on our Web Site, we will post your rating in the appropriate place on our Online Store page along with your username, for which you can also specify a pseudonym. To avoid misuse of this functionality, we store the IP address of the terminal from which you are submitting the information for a period of twelve months (Article 6, paragraph 1, point f of the GDPR). We reserve the right to delete any inappropriate or thematically inappropriate comments at any time. In addition, we exclude comments or a published evaluation, only at the request of the respective author.


10. Use of Cookies

When you visit our online store, a "cookie" is placed on your device. It is a small text file that we can use to recognize your device when you return to our online store for a later visit. With the help of the cookie, we can also analyze certain user behavior, for example, what products you are viewing, how long you stay on our website and when and how often you visit our website. A stored cookie has a validity period of twelve months after your last visit to our Web Site.

This data processing is based on Article 6, paragraph 1, point f of the GDPR with the aim of better aligning our product offering with the needs of our visitors and optimizing the functions of our Web Site, as well as the efficiency of recommendations.

However, you can prevent the creation of cookies in the cookie settings of your Internet browser and prevent the creation of cookies from our Online Store or for all websites. You can also delete cookies already stored.


11. Google Analytics

This Online Store uses Google Analytics, a web analytics service from Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter referred to as "Google"). Google places a cookie on your device. With this cookie, Google may collect information about how you use our Web Site. This information is transmitted to a server in the USA, where it is evaluated by Google and made available to us. The legal basis is Article 6, paragraph 1, point f of the GDPR, that is, our legitimate interest in the evaluation and optimization of our Web Site on the Internet.

As part of the EU-US Privacy Protection Agreement, Google is committed to complying with European Union data protection laws.

We use Google Analytics with IP anonymization enabled. This means that your IP address will generally be shortened within the scope of the GDPR, so that the IP cannot be related to you. Only in exceptional cases, the full IP address is sent to a Google server in the USA and shortened there. The IP address provided by your browser will not be combined with other data held by Google. You can prevent the storage of cookies in the settings according to your browser.


12. Social Media

on our Web site, social media buttons can be displayed; they can be recognized by the logos of the social media platforms (hereinafter, "platforms") which by default appear in the following form and colors or variations of the color scheme:

Facebook: "F" in blue button, Twitter: blue, silhouette of a bird, Instagram: color scheme of the camera, Linkedin: "in" in blue button, Pinterest: "P" in red button, YouTube: "YouTube" in white / red button, Vimeo: “v” in blue button, Google +: “g +” in red button, Blogger: “B” in orange button, WhatsApps: phone with balloon in green button.

These buttons are links to the respective US-based platforms. A click on each link evokes a link to the website or a function of the respective platform, whereby the IP address of the device, as well as the page address, from which the link was evoked ("Referring"), are transmitted to the respective platform in the USA. However, we do not collect or process data in connection with social media buttons.

By using one of the functions of these social networks, you are aware of and accept the respective privacy policy of each of the entities responsible for the platform.


13. Your Rights

Regarding your personal data that we process about you, you can exercise the following rights:

You have the right to ask for confirmation if we process your personal data. If this is the case, we will inform you about your saved personal data and additional information, in accordance with article 15, paragraphs 1 and 2 of the GDPR.

You have the right to correct or request the correction without delay of incorrect data concerning you. Taking into account the purpose of data processing, you have the right to require that your data be completed, also through additional statements made.

You have the right to ask us to promptly delete your personal data under the conditions of Article 17 (1) of the GDPR, unless processing is required by Article 17 (3) of the GDPR.

You have the right to demand a restriction on the processing of your personal data, if one of the conditions of Article 18 (1) of the GDPR applies. You may request to restrict the processing of your data instead of requiring a deletion.

We will disclose any request for correction or deletion of your personal data and processing restrictions for your personal data to all entities to which we provide your personal data, unless this is impossible or involves a disproportionate effort. We will also inform you about the identity of these entities, if you request it.

You have the right to receive personal information, which you have provided to us, in a structured, common and readable format by computer systems, and to demand that we transmit, without imposing obstacles, that information to another responsible person as far as possible.

As long as there is your consent for the processing of your data, you have the right to revoke your consent at any time.

Your revocation of consent to the processing of your personal data does not affect the legality of the processing of your personal data until the moment of revocation.

Right of Objection: For reasons resulting from your specific situation, you can, at any time, exercise your right of objection to the processing of your personal data;

This right of objection to the processing of your personal data refers to the processing of data based on Article 6, paragraph 1, paragraph f of the GDPR, to protect our legitimate interests or those of third parties, unless your constitutional interests and rights and fundamental freedoms, which require the protection of your personal data, prevail.

In exercising your right of objection, we fail to process your personal data in question, unless we can prove imperative and legitimate reasons for processing that outweigh your interests, rights and freedoms, or that the processing is for the purpose of allegation, defense or claim of legal rights.

In the event that we process your personal data for sending direct advertising (for example newsletter), you can always exercise your right of objection to the processing of your personal data relevant for this purpose with the effect and we stop processing your personal data for such purposes.

If you believe that the processing of your personal data violates the General Data Protection Regulation (GDPR), you can appeal through a regulatory body, in particular in the Member State of your residence, at your place of work or place of alleged violation . This does not exclude other administrative or judicial remedies.

Request Data Change or Consent or Delete Client Account

Please, contact us for any question on this matter.


14. About this Privacy Policy

We reserve the right to revise and update this Privacy Policy, which will be disclosed through our Web Site.
Last update date: May 30, 2019